Contact

Last updated 2026-09-19

How to reach us

Support, billing and anything about your account: support@botseon.com
Privacy and data-protection requests: privacy@botseon.com
Legal enquiries and notices: legal@botseon.com
By post: Botseon ApS, Skansevej 88, 3400 Hillerød, Denmark

We accept correspondence in Danish and in English. Write in either language and we will answer in the same one.

Who you are dealing with

Botseon is operated by Botseon ApS, a Danish company, CVR 46714040, VAT number DK46714040, registered at Skansevej 88, 3400 Hillerød, Denmark.

The electronic point of contact

The addresses above are also our single electronic point of contact under Article 11 of the Digital Services Act (Regulation (EU) 2022/2065), for a Member State authority, the European Commission, or the Digital Services Coordinator, and under Article 12 for a recipient of the service: a person we host content for, or a person a bot has contacted. Use legal@botseon.com for either.

If you want to complain about how we handle your personal data

You are always entitled to complain to a supervisory authority. Ours is:

Datatilsynet (the Danish Data Protection Agency) Carl Jacobsens Vej 35, 2500 Valby, Denmark

If you have a consumer complaint about a purchase

Write to support@botseon.com first and we will try to settle it directly. If we cannot, a consumer dispute can go to the Danish Consumer Complaints Board:

Forbrugerklagenævnet Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark

The Terms of service carry the same route, and say what happens if a dispute goes to court instead.

If you want to withdraw from a purchase

Consumers have 14 days to withdraw from a distance contract. How to withdraw within 14 days in the Terms of service says how, and carries a form you can copy if you want one.