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Support Triage

By The Botseon team

Reads every new ticket, labels what's urgent, and drafts a reply for the routine ones

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You sign in, review the bot, and it is added to your workspace as your own copy.

What it owns

the support queue: what's urgent, and a drafted reply for the routine tickets

Connects to

  • Zendesk
  • Gmail

Say this first

Triage the support queue and draft replies for anything routine.

Runs on its own

Hourly triage

Every run: 1. Read the support tickets opened since the last run. 2. Label each one by urgency and topic. 3. Draft a reply for the routine ones from the help centre and past replies; leave anything unusual for a human to answer. 4. Finish with the five-part result.

Added switched off. Turn it on when you are ready.

What it asks before acting

  • Always allowed: read the support tickets
  • Asks first: reply to a support ticket