Plans and the trial

What this does for you

This page walks through the plan ladder, what choosing a paid plan costs, and the one-time trial that lets you try a paid plan's usage before you buy it.

Before you start

• You're signed in, and Botseon is running as the hosted product rather than a self-hosted build — a self-hosted deployment has no ladder to choose from.
• Open Your account and settings first if you haven't already; the plan picker is reached from the same Settings sheet.
• Only an administrator's own organisation-wide policy is out of scope here — this page covers what you choose for your own access.

The first time: the plan door

The first time you finish sign-up and consent, Botseon shows you /start, Get started with Botseon, before anything else — five cards in this order:

• ★ Trial, first and highlighted: 7 days of everything in Pro, no card needed, a computer included, 1,000 credits; it never turns into a paid plan. Button: Start trial.
• Free (€0): one bot, chat, connectors and memory, with Free's weekly allowance and no computer. Button: Start free, which takes you straight into the app on Free.
• Pro, Pro+ and Ultra, each with its monthly price (VAT included) and weekly allowance, exactly as the plan picker states them. Button: Choose, which opens the plan picker with that plan selected. A plan that is not for sale on your deployment yet says Not on sale yet in place of its button.

Beneath the cards, Buying for a team? See team plans → opens the plan picker, where the team seat plans are. There is no monthly/yearly switch on this screen; yearly billing is chosen in the plan picker. You can always reach the picker again afterwards from Settings → Usage & Billing.

Steps

1. Open Settings → Usage & Billing. The Manage Plan card names your current plan, or says you're not on one yet.

2. When a paid tier is available to you, the card also names the next one up and what it buys; click Upgrade to <plan> to jump straight to it on the plan picker. When a tier isn't sold yet on your deployment, the same button is present and disabled, saying so.

3. On the plan picker, compare the ladder. Each priced card shows the monthly price with VAT included — the figure on the card is what you are charged, with nothing added at checkout — and, for a plan with bot access, its weekly credit allowance; a plan with no bot access says so instead of a credit figure.

4. Choose a plan to start Stripe Checkout. You return to this same page with a confirmation or a cancellation message. Once you hold any plan, every card's button disables — changing plans afterwards goes through the billing portal, never a second checkout.

5. Click Invoices on the Manage Plan card to open Stripe's own billing portal, where you update your payment method, read past invoices, or cancel.

6. Start your one-time trial, if you have not used it: open the trial screen from the plan door's Trial card (Start trial) and click Start Trial. It needs no card, grants 1,000 credits (about €10 of list-price model usage) at once to spend inside a 7-day window, and never turns into a paid plan. On the free plan, Cancel Trial ends it and removes the remaining credit, which is not refunded; on a paid plan or a team seat there is no Cancel Trial, and the trial simply ends with its window or its credit.

The rungs

Every price is per month with VAT included; each self-serve paid plan is also sold by the year at ten times its monthly price. The allowance is weekly, in credits (one credit is one euro cent of model usage).

Ultra has everything Pro+ has, at the largest allowance. On a Team plan each seat has its own allowance, and an administrator can give each member a Standard seat (€30, 1,200 credits a week), a Premium seat (€100, 4,500) or an Ultra seat (€200, 10,000). Seats of all three kinds mix in one team, each billed at its own price. A changed allowance takes effect at your next weekly reset, never in the middle of a week.

Enterprise adds SCIM directory sync, the audit log with its exports and streams, and recreating and ending members' computers. Single sign-on stays on the Team plan. A team can try these features first with the Enterprise trial below.

A worked example

The Pro plan lists at €30.00 a month, VAT included. That is the amount your card is charged; the VAT is worked out of it rather than added to it:

List price (Pro, VAT included):     €30.00
Danish VAT, 25%, inside it:   30.00 − 30.00 ÷ 1.25 = €6.00
You are charged:                    €30.00

A business account with a valid EU VAT number is reverse-charged instead, and is charged the same €30.00. Your invoice carries the exact split Stripe computes for your own country and status.

What a routine costs each time it runs

Settings → Usage & Billing's By routine tab lists each of your routines with its cost for the current cycle and, beside it, what a single firing costs on average — the {amount} each time it runs line. Both figures come from the same daily roll-up your invoice is built from, so a routine's line here and its share of the invoice never disagree. As with every other spend figure on this tab, you see only your own routines' cost, never a colleague's.

The Enterprise trial for a team

An owner or administrator of a team can try Enterprise free for two weeks, for everyone in the team. Press Start Enterprise trial on Settings → Usage & Billing or on Organisation → Enterprise. No card is asked for, nothing is charged, and the team's plan does not change.

While it runs, every member of the team sees {n} days left in your Enterprise trial. at the top of Settings → Usage & Billing, and the team has the Enterprise features: SCIM directory sync, the audit log with its exports and audit streams, recreating and ending members' computers (and ending unused ones automatically), group spend limits, identity-provider groups, more than five team marketplaces, and Team-only template sharing as the default. Single sign-on stays on the Team plan. When the two weeks are up the team is back on its own plan; what was set up stays stored, and Enterprise-only settings can no longer be changed. A team gets the trial once.

What can go wrong

See also

• Step 6's two figures — 1,000 credits, 7-day window — are stated once, in packages/billing/src/limits-config.ts (TRIAL_CREDITS and TRIAL_WINDOW_MS, with TRIAL_WINDOW_DAYS derived from the second), and trial.ts re-exports the first two rather than holding a second copy.
• Usage, the meter and spend caps
• Your account and settings
• The desktop app
• The phone app