Email Botseon sends you

Member·5 minutes to read

What this page is for

Every email Botseon sends you is about your own account: signing in, your plan and payments, your usage, your organisation, and your bots. Botseon sends no marketing email, so none of these carries an unsubscribe link. This page lists each one, with the subject line it arrives under, so you can tell a real Botseon email from one that only claims to be.

The emails, by subject

Words in angle brackets stand for the detail filled in for you, such as a date or a bot's name.

Signing in and your account

Subject	When it is sent
`<code> is your Botseon code`	You asked to sign in or create an account with your email address. The code works once, for a few minutes.
`Welcome to Botseon`	Your account was created.
`New sign-in to your account`	Your account was signed in to from a new browser. If it was not you, sign that session out under Signed-in sessions in Security settings and contact support at once; see Ask for help.
`A new key was added to your account`	A security key was added to your account. If you did not add it, remove it in Settings and contact support.
`Your Botseon data export is ready`	The export you asked for under Export my data is ready to download. The link in it expires.
`Your Botseon account was deleted`	Your account and its data were erased, as you asked.

Your plan and payments

Subject	When it is sent
`Your trial ends on <date>`	Your trial is about to end.
`Your receipt from Botseon`	A payment went through.
`We couldn't charge your card`	A payment did not go through.
`Your bots are paused until payment`	Your account is paused until a payment succeeds.
`You're now on <plan>`	You moved to a higher plan. It applies at once.
`Your plan changes to <plan> on <date>`	You moved to a lower plan. It applies at the end of the current period.
`Your <plan> subscription was cancelled`	Your subscription was cancelled.
`Your subscription was cancelled`	Your subscription was cancelled, and no plan name was on record.

Your usage

Subject	When it is sent
`You've used <percent> of this week's allowance`	You are close to the end of this week's credits.
`You've reached this week's allowance`	This week's credits are used up.
`Your allowance is back`	A new week started and your credits are back.
`You've used 80% of your on-demand limit`	Extra usage this cycle is close to its limit.
`You've reached your on-demand limit`	Extra usage this cycle reached its limit.
`Extra usage passed your alert`	A spend alert you set on your extra usage this month was passed. The alert never stops you working.
`Team extra usage passed your alert`	A spend alert you set on the team's extra usage this month was passed. The alert never stops anyone working.

Your organisation

Subject	When it is sent
`You're invited to <organisation>`	Someone invited you to join their organisation.
`You're invited to use <organisation>`	Your organisation invited you to start using Botseon with it, and you are already a member.
`You were removed from <organisation>`	An administrator took you out of an organisation.
`Your organisation was deleted`	Your organisation, and every member's data in it, was erased.

Your bots

Subject	When it is sent
`<bot> is waiting for you`	A bot finished its turn and is waiting for your answer.
`Reconnect <connector>`	Your sign-in to an app a bot uses has expired. Sign in to it again from Connect apps, at the foot of the sidebar.
`Your digest for <date>`	Your daily digest. See The daily digest to change when it sends or turn it off.

Turning an email off

These emails are about your own account, so most of them cannot be turned off. The daily digest can: change it as The daily digest describes. For a usage or payment email, the setting behind it lives on Settings → Usage & Billing, not in the email.

What can go wrong

What you see	Why	What to do
An email claims to be from Botseon, but its subject is not on this page	It may not be from Botseon.	Do not open its links. Sign in to Botseon directly to check your account.
`You're unsubscribed` after opening a link	That link turned off one kind of email for you.	Nothing else changed. You can change it at any time.
`This link is not valid` after opening a link	The link has expired or was copied incompletely.	Nothing was changed.