Shopping with your bot

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What this does for you

When you ask your bot to find something to buy, it answers with product cards: a row of up to four products you can swipe through, each with its photos, name, rating, price, store and badges. One of them is the bot's top pick, with the reason in one line. You get a few good options to compare, not a page of thirty links.

Product cards only show options. The bot never buys anything from a product card.

Before you start

• The bot reads the products' own pages on the web to make the cards, so web search has to be set up for your workspace.
• Product cards show in the web and desktop apps and in the phone app.

Steps

To find something to buy:

1. In the chat, say what you want and anything that matters to you: a budget, a size, where it should ship from, what it is for.
2. The bot searches, reads the product pages it found, and posts the product cards.
3. Moving between products: use the ‹ and › buttons above the cards, press Left and Right while a card has focus (Home and End jump to the first and last), or swipe sideways. On the phone, swipe the row.
4. Seeing more photos: when a product has several photos, swipe the photo, or use the arrows on it.
5. Opening the store's page: each card ends with a link to the page the bot read, named after its site. It opens in a new tab.

The top pick

One card can carry the Top pick label, with the bot's reason under it, for example "Best grip for wet trails at under €90." A screen reader announces the top pick with the product's name and the reason. If none of the products stands out, the bot can leave the top pick out.

Where each detail comes from

Every detail on a product card comes from the page the card links to:

• The product page. The bot only shows a product whose page it read in the same conversation turn. A product it only saw in search results is left out.
• Price and rating. A price or a rating is shown only when that product page prints it. When the bot could not read the price or the rating there, the card leaves it off; it never guesses or fills one in.
• Photos, shipping, store and badges. These are what the product page said: the store's name and where it ships from, the shipping note (for example "Free delivery"), and up to two short badges such as "Best seller".

Prices on a store's site can change after the bot read them. Check the price on the store's page before you buy.

A worked example

Find me trail running shoes under €100 that ship to the Netherlands.

The bot reads a few shops' product pages and posts three or four product cards headed with what you asked for. The first one is labelled Top pick with a line such as "Best grip for wet trails at under €90." Swipe or press Right to compare the others; a product whose page did not show its price has no price on its card.

What can go wrong

See also

• Where your bot's sources come from
• Read a transcript